Terms and Policy

Terms and Policies

Reservation Confirmation: A reservation is considered confirmed upon receipt of a valid payment, on-site cash payments, Or Mobile money Transaction ID.
Booking Modifications: Modifications to reservations are subject to availability and may incur additional charges.

Cancellation Policy: Any cancellations made one week before the check-in-date will result in 50% charge of the total amount payed.
Refunds: No refunds shall be given if cancellations are made with a minimum 6 days remaining to the check-in-date

Check-In Time: Standard check-in time is afternoon 15: 00hrs, and early check-ins are subject to availability.
Check-Out Time: Guests are required to check out by morning 10: 00hrs, and late check-outs may be subject to additional charges.

Occupancy Limits: Room occupancy must be a maximum of two[2] adults plus an allowance of two[2] children below the age of 12 years and additional guests may incur extra charges.
Guest Responsibilities: Guests are responsible for any damage to the lodge property and its contents during their stay.

Indoor Self-Catering: Guests are welcome to use the indoor self-catering facilities, ensuring cleanliness and adherence to guidelines.
Laundry Services: House keeping is available and Laundry services are available with access to washing machines. Please inquire about usage.
Bar Policies: The lodge's bar operates under specific policies, including age restrictions, licensing hours, and responsible drinking guidelines.
Excursion Packages: Guests interested in excursion packages should check availability and book in advance. Terms and conditions may apply.

Smoking Policy: Smoking is prohibited in indoor areas. Designated smoking areas are provided.
Pet Policy: We're actively working on accomodatating pets but as at now pets are not allowed .

Compliance with Laws: Guests must comply with all local laws and regulations during their stay.
Room Security: The lodge has partnered with a reputable third-party security company to ensure the safety and security of the premises, including guest rooms.
Guest Responsibility: While the rooms are secured, guests are entirely responsible for their personal belongings and are encouraged to use provided room locks and safes.
Valuables: For added security, guests are advised to use room safes for storing valuables such as passports, jewelry, and electronic devices.
Third-Party Security: The lodge disclaims responsibility for any loss, theft, or damage to guests' personal belongings and recommends cooperation with the third-party security for enhanced safety.
Force Majeure: The lodge is not liable for disruptions caused by unforeseen circumstances beyond its control, such as natural disasters or acts of terrorism.

Feedback: Guests are encouraged to provide feedback on their stay to help improve lodge services.
Complaints: Lodge staff will address guest complaints promptly and work towards a satisfactory resolution.

WiFi Access: Lodge WiFi is provided for registered guests. Access details will be provided upon check-in.
Usage Guidelines: Guests are expected to use the WiFi for lawful and appropriate purposes only.
Security Measures: The lodge implements security measures to protect the WiFi network. Guests are advised to use secure and strong passwords for personal devices.
Prohibited Activities: Any activities that violate local laws or compromise the security and integrity of the network are strictly prohibited.
Cybersecurity Awareness: Guests are encouraged to be vigilant about cybersecurity. Avoid accessing sensitive information on public networks, and use VPNs for added security.
Best Practices: Regularly update device software, use antivirus software, and avoid sharing sensitive personal information over the WiFi network.
Network Performance: To ensure fair usage, bandwidth-intensive activities may be restricted during peak times.
Technical Support: For any WiFi-related issues, guests can contact the front desk for technical support.

Parking Availability: Ample free parking spaces are available, and parking is guided for your convenience.
Alternative Parking: In the rare event that the main parking area is full, alternative parking spaces will be guided and suggested by the front desk.
Parking Fees: Parking is provided free of charge to all lodge guests.
Parking Guidelines: Guests are kindly requested to follow the guidance of the parking attendants and adhere to posted parking guidelines.
Security: The lodge takes measures to ensure the security of the parking area. Report any concerns to the front desk for prompt assistance.

Emergency Medical Assistance: In case of a medical emergency, contact the front desk immediately for assistance. Emergency medical services can be arranged promptly.
Fire Safety: Familiarize yourself with the location of fire exits and firefighting equipment. Fire safety information is provided in guest rooms.
First Aid: Basic first aid kits are available at the front desk. Inform staff of any medical conditions or allergies for prompt assistance.
Property Safety: Follow safety guidelines while enjoying lodge amenities. Report any hazards or concerns to the front desk.

Respectful Behavior: All guests are expected to treat staff and fellow guests with respect and courtesy.
Noisy Behavior: Keep noise levels to a minimum, especially during quiet hours, to ensure a peaceful environment for all guests.
Prohibited Activities: Engaging in illegal or disruptive activities is strictly prohibited. Guests violating this policy may be asked to leave without a refund.
Compliance: Guests must comply with all posted rules and regulations within the lodge premises.

Reporting Lost Items: Report any lost items to the front desk as soon as possible.
Reclaiming Lost Items: Found items can be reclaimed at the front desk during operating hours.
Storage Period: Lost items will be stored for a period of 60 days. Unclaimed items may be donated or disposed of accordingly.
Contact Information: For lost item inquiries, contact +260970289624.